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Store Policies

Our Newsletter


Store Policies

Return Policy: We always strive to do our best, however, if we made an error on your order, please accept our apologies, contact us and we will make it right. Exchanges and returns are accepted within 30 days of the shipment with a prior RMA (Return Material Authorization). Please contact us for the RMA number prior to shipping back any products. Customer is responsible for all return freight charges, unless the error is on our part. All returned goods must be in original cartons and be well packed. Returns on special order products will be charged 25% re-stock fee.

 

Disclaimer: Prices and availability subject to change without notice, prices quoted on this site are correct at the time of publication. However, our prices are regularly reviewed and are subject to change. For confirmation of our current prices please contact us by e-mail atcreativelighting@gmail.com or call us at 985-966-8814. Although we try to assure accuracy, Creative lighting cannot be held responsible for typographical or photo error on our web site.

 

Freight and Damaged Goods Policy: If you received an item that appears to have been damaged in-transit, call or email us immediately at 1-985-966-8814 or creativelighting@gmail.com, preferably while the driver is still there. If you do not inspect your shipment for damages right away, (within 3 days) we cannot be responsible for freight damages. When goods leave our dock, they are in perfect condition. Those items that say "Free Freight" are to the contiguous United States only. Larger (freight) shipments are curb-side only. A signature and possibly assistance may be required for unloading. Creative lighting is not responsible for shipping companies inability to deliver product due to narrow roads, dead ends, non-truck routes etc. We will work with you to arrange a delivery date and time, but, the final details will be between you and the freight carrier.

 

You can trust that your order will be quickly processed and safely delivered. We can ship products anywhere in the United States. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination. Our shipping charges are determined by the total dollar amount of your order, excluding applicable sales tax. International shipments are available, please call us @ 985-966-8814 or e-mail creativelighting@gmail.com